Privacy Policy Bursa188 – Our Commitment to Protecting the Personal Data of Malaysian Members

Bursa188 is an online entertainment platform operating in Malaysia, offering Sports Betting, Live Casino, slots, lottery, and a range of other digital entertainment services. In running these operations, we need to collect certain information from members to keep accounts functional, process transactions, and deliver services securely and efficiently.

We understand that in today's digital age, privacy is a genuine concern. Malaysians are increasingly aware of their rights when it comes to personal data, and Bursa188 considers your trust our most valuable asset. This Privacy Policy is written in plain, straightforward language — not buried in confusing legal jargon — so you always know exactly what happens with your information.

Bursa188 acts as the data controller for all personal information collected from members of our platform. This means we bear full responsibility for how your data is collected, stored, used, and protected.

Bursa188 collects your personal information through several means — directly when you register or use the platform, and automatically through web tracking technologies. The following are the categories of data we collect:

We do not collect sensitive information such as biometric data, medical records, or political affiliations. Should you voluntarily provide unnecessary information when communicating with our support team, it will be removed from our records once your enquiry has been resolved.

Bursa188 uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account management: Creating and maintaining your Bursa188 account, processing logins, and ensuring the security of your session.
• Transaction processing: Verifying and processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks, as well as processing your withdrawal of winnings.
• Identity verification: Verifying your age and identity to ensure compliance with legal requirements and to protect underage members.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and misuse of the Bursa188 platform.
• Customer support: Enabling our support team to respond to inquiries and resolve your account issues efficiently.
• Direct marketing: Sending relevant promotional notices, bonuses, and exclusive offers — only if you have consented to receive them.
• Analytics and improvement: Understanding how members use the platform so we can continue improving the Bursa188 user experience.
• Legal compliance: Fulfilling our obligations under Malaysian law, including PDPA 2010 and applicable financial regulations.

Bursa188 does not sell, rent, or trade our members' personal data. However, in the course of operating the platform, we may need to share limited data with the following parties for the stated purposes:

• Payment processing providers: Companies such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX receive the transaction data necessary to process your deposits and withdrawals. This data is subject to the respective provider's privacy policy.
• IT & infrastructure service providers: Providers of server, cybersecurity, and system monitoring services may have limited access to data in carrying out their technical responsibilities. All such third parties are bound by strict confidentiality agreements.
• Game provider: To enable games from third-party providers to function within the Bursa188 platform, the required session IDs and game transaction data may be shared. Your full name and personally identifiable information are never shared.
• Law enforcement authorities: Bursa188 will disclose personal data to Malaysian authorities when required by a court order, legal investigation, or valid mandatory reporting obligation.

In all data-sharing situations described above, Bursa188 shares only the minimum data necessary and ensures that recipients adhere to appropriate security and confidentiality standards.

Bursa188 invests seriously in security infrastructure to protect members' personal data. The following are the key measures we have implemented:

• 256-bit SSL Encryption: All communications between your device and Bursa188's servers are fully encrypted. You can verify this by checking the padlock icon in your browser's address bar when accessing the platform.
• Stored data encryption: Sensitive data stored in Bursa188's databases — including financial information and passwords — is encrypted using modern encryption algorithms. Your password is never stored in readable form.
• 24/7 security monitoring: Our systems are continuously monitored to detect unusual activity, intrusion attempts, and unauthorized access.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an additional layer of protection on their Bursa188 account.
• Regular penetration testing: The Bursa188 platform undergoes regular security testing by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited.
• Incident response protocol: We have clear procedures in place to handle any data security incidents, including notifying affected members within 72 hours.

The Bursa188 platform uses cookies and similar web tracking technologies to enhance the user experience and ensure the platform's core functions operate correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preferences such as language selection and display settings so you do not need to reconfigure them every time you use the Bursa188 platform.
• Analytics Cookies: Helps us understand how members use the platform — including the most visited pages, time spent, and navigation patterns. This information is used in aggregate form and does not identify individuals.
• Session Cookies: Temporary cookies that are automatically deleted when you close your web browser. These are used to maintain your active session while you use the platform.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Bursa188 platform, including your ability to log in to your account.

Bursa188 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. The following are our data retention guidelines:

• Active account data: Retained for as long as your Bursa188 account remains active and in good standing.
• Financial transaction data: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial and tax legal requirements.
• Log and activity data: Retained for 2 years for security and fraud investigation purposes.
• Closed account data: Basic identity information is retained for 5 years after account closure for legal compliance purposes, after which it is deleted or anonymized.
• Support communication data: Support tickets and Live Chat transcripts are retained for 2 years for reference should an issue recur.

When data is no longer needed and there is no legal obligation to retain it, Bursa188 will securely delete or anonymize it in accordance with established procedures.

As a Bursa188 member and data subject under the Malaysia PDPA 2010, you have the following rights regarding your personal data:

To exercise any of the rights above, contact the Bursa188 support team by email at support@bursa188.best with the subject line "PRIVACY RIGHTS REQUEST" along with a description of your request. We may need to verify your identity before processing it.

The Bursa188 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Bursa188's registration process requires age verification, and any account suspected of belonging to a minor will be suspended immediately while an investigation is conducted.

If a parent or guardian discovers that their underage child has registered an account on Bursa188, we urge you to contact our support team immediately via 24/7 Live Chat or email. We will act promptly to close the account and delete all associated data.

Bursa188 treats members' financial data as the most sensitive category of information and affords it the highest level of protection. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks, the following measures are in place to protect your data:

• All communications between your device and payment processors are encrypted using 256-bit SSL. Bursa188 does not store your e-wallet or online banking login credentials.
• Bank card details (where applicable) are not stored on Bursa188 servers — they are processed directly through certified payment gateways.
• Your transaction history is stored securely and is accessible only by you through your Bursa188 account, and by authorized Bursa188 staff strictly for support or fraud investigation purposes.
• All withdrawal requests are verified through an identity process to ensure they originate from the legitimate account holder.

Bursa188 does not store your PIN, e-wallet password, or online banking password. If anyone claiming to represent Bursa188 asks for this information, please report it to our support team immediately — this is a scam.

Bursa188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. Members will be notified of any material amendments through:

• An in-platform notification on Bursa188 the next time you log in.
• An email to your registered email address for amendments deemed significant.
• Update the "Last Updated" date at the top of this document.

Your continued use of the Bursa188 platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically, especially after receiving a notice of amendment.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Bursa188 handles your personal data, our team is ready to assist:

• 24/7 Live Chat: Click the Live Chat button on the Bursa188 platform to connect with our support team in under 2 minutes. Available around the clock in Bahasa Malaysia.
• Privacy Email: Send an email to support@bursa188.best with the subject line "PRIVACY ENQUIRY". Response time is under 24 hours on business days.

For formal privacy complaints, please include your Bursa188 account number, a detailed description of your concern, and the action you are requesting. Bursa188 is committed to treating all privacy complaints seriously and resolving them within a reasonable timeframe.

You may also refer to Terms & Conditions, Responsible Gambling and FAQ us for more information about the Bursa188 platform.